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Shipping Policy

  1. If delivery is not possible due to the absence of the person responsible or buyer for receiving the order, the delivery will be rescheduled for a new date and the value of the delivery service will have an increase of 100% (one hundred percent).

  2. In case of withdrawal, exchange or return of products by the customer and not due to Hilary Gin's fault, the value of the 1st delivery service will be charged. Delivery.

  3. Orders will be delivered in accordance with the rules above, except for reasons of force majeure: strikes, traffic jams, traffic conditions, weather catastrophes, floods, thefts, collisions, excess demand, out of stock due to non-delivery by the supplier and other force majeure reasons that prevent delivery.

  4. It will be up to Hilary Gin to approve or cancel orders in areas considered at risk (cargo or vehicle theft). In some cities, places with difficult access and rural areas, delivery will be made by courier.

Deadline

  1. The delivery period begins to be counted from the confirmation of payment by the financial institution. Purchases paid for by credit card may take longer to be released as the payment undergoes an analysis that is submitted to an external credit audit. The delivery period begins to run from the moment you receive a confirmed payment notification.

  2. Orders placed on our website after 1pm will be processed on the next business day.

  3. Quantities and products will be subject to confirmation.

  4. The release of the order placed will be subject to confirmation of payment by the financial area.

  5. We deliver nationwide from Monday to Friday, except national holidays.

  6. To calculate the delivery forecast for your order, you must check the deadlines on the Shopping Cart page. Enter your zip code to view the delivery time for your location.

  7. When issuing the bank slip, you must make the payment at any bank branch, lottery house or internet banking. The bank notifies us of your payment within 3 business days after it is made. The delivery period begins to run as soon as we are notified by the bank.

  8. Dear customer, we kindly ask you to check all the items of your purchase at the ACT OF DELIVERY BY THE POST OFFICE and in the presence of the delivery person. In case of receipt by another person, please inform them about this procedure.

  9. If there is any difference in delivery such as: Broken, Missing, Exchanged Product, etc.: REFUSE DELIVERY and contact our SAC. We do not accept further complaints!

  10. Our orders are sent via the Post Office. As this is a third-party service, we are not responsible for any delays in delivery.

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